Resume

Recent Employment History


Developed social media content for:
• The Oxford At War 1814 event
• The Oxford People Against the Landfill (OPAL) Alliance
Men’s Shed-Oxford
ChewonThis! Oxford

Skills Utilized
• Copywriting and editing
• Social media (Facebook, Twitter)
• Photography
• Page layout (using CorelDRAW and Microsoft Publisher)
• Web design and maintenance using WordPress
• Brainstorming ideas
• Conducting interviews
• Meeting deadlines


Communications Assistant – Writing and Editing (2018-2023) and Communications Coordinator – Writing (2023-2025) – King’s University College

  • Supported comprehensive communication strategies utilizing internal and external websites, social media, media releases, internal video screens, brochures, and other channels.
  • Provided skills and expertise to promote King’s Convocation, Open Houses, Homecoming and fundraising events.
  • Provided strategic communications and marketing support for multiple departments, including senior leadership, enhancing messaging consistency and organizational impact for events and initiatives.
  • Contributed repurposed articles for other King’s-related publications including the MEM Insider (for King’s School of Management, Economics, and Mathematics) and the King’s Herald (Alumni publication).

Skills Utilized
• Writing and editing
• Email marketing
• Speechwriting
• Communications strategies
• Conducting interviews
• Meeting deadlines
• Collaboration and teamwork
• Prioritization and time management

As part of the King’s 2024 Communications Survey, 77% of employees said they read the King’s newsletter, Things@King’s every week. Our weekly newsletter consistently had an open rate above 60%, compared to Mailchimp’s reported industry average of 35.64% and Constant Contact’s reported industry average of 35.64%.


  • Oversaw the maintenance and growth of social media platforms (Facebook, X), coordinated monthly customer email campaigns, and launched a blog to increase engagement.

Skills Utilized
• Writing and editing
• Marketing
• Graphic Design (InDesign)
• Social Media
• Internal communications


Skills Utilized
• Writing and editing
• Conducting interviews
• Meeting deadlines
• Social Media (Facebook, X and Google Plus)


Skills Utilized
• Writing and editing
• Page layout
• Social media
• Web design and maintenance
• Photography and video


Skills Utilized
• Writing and editing
• Graphic design
• Media and public relations
• Page layout
• Social media
• Sales and marketing
• Research
• Photography
• Video production and editing


Skills Utilized
• Internal and corporate communications
• Page layout & newsletter creation (using Microsoft Publisher)
• Email broadcasts
• Copywriting
• Graphic design
• Advertising and marketing
• Video production and editing
• Website maintenance
• Event planning
• Collaboration and teamwork
• Prioritization and time management

• Achieved 85% approval rating for Internal Communications in GDLS-C’s 2010 survey


Skills Utilized
• Writing and editing
• Photography
• Page layout
• Marketing and advertising
• Interviewing
• Networking and relationship-building
• Brainstorming
• Collaboration and teamwork
• Prioritization and time management
• Securing photos and artwork


Customer Service Experience
1991-2006

  •  Supervised and managed a team of 6-8 direct reports, delegating tasks effectively to ensure smooth operations.
  • Facilitated clear communication of sales goals and company initiatives to staff, aligning team efforts with organizational objectives.
  • Oversaw the receiving, inspection, and storage of shipments and deliveries, ensuring accurate inventory management.
  • Played a key role in the hiring process by supporting recruitment efforts, conducting interviews, and evaluating candidates.
  • Maintained and meticulously followed up on special orders, ensuring timely and accurate fulfillment.
  • Executed opening and closing procedures, maintaining operational consistency and readiness.
  • Compiled and analyzed daily sales figures and performance metrics, providing detailed reports to the head office.
  • Ensured a clean, organized, and safe workplace environment, adhering to health and safety standards.
  • Efficiently managed and organized the stock area, optimizing storage and retrieval processes.
  • Assisted in the setup and completion of inventory counts, contributing to accurate stock assessments and reporting.
  • Coles the Book People – Assistant Manager, 2001-2006 * The Bombay Company – Stock Coordinator, 1998-1999 * Blockbuster Video – Key Holder, 1993-1997 * Milner’s Variety and Book Store – Assistant Manager, 1991-1993

Skills Utilized
• Customer service
• Stockroom maintenance and organization
• Receiving
• Merchandising
• Inventory completion
• Supervision and training
• Hiring duties
• Scheduling


Education

Continued Professional Development
2008-present

  • Corporate Communications – Saylor Academy, 2014
  • Skillport Learning Management System, 2012
  • Advanced Photography – Conestoga College, 2010
  • Adobe InDesign – Fanshawe College, 2008

Subjects included: HTML * JavaScript * Adobe Photoshop * Adobe Illustrator * Microsoft Access * Microsoft Excel * Macromedia Front Page * Adobe Fireworks * Adobe Dreamweaver * Macromedia Flash and Flash Programming * Internet Law and Business Law * E-Commerce

  • Received Macromedia/Allaire Web Designer Certificate, July 2001
  • Graduated with Honours with a 93% average

Subjects included: News Reporting * Copywriting and Editing * Radio and Television Broadcasting * Advertising * Graphic Arts * Photography * Video Editing * Page Layout

  • Worked on the college newsletter, The Lambton Leader, and at the college radio station, CJLC